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eco child terms and conditions of purchase

Since 2006, the eco child team have provided exclusive certified organic clothing, bedding, modern cloth nappies, eco nursery furniture and organic skincare for mother, baby and child.   We stand by our high-quality reputation and the quality of our brand and guarantee all products sold through eco child are fit for purpose.

In order to protect our brand, we assure all items sold to you, are of the highest quality and premium eco-friendly standards.  All products sold through eco child are new and have not been exchanged or returned goods. This is how we protect the integrity of our product selection and supply chain. In accordance with the Fair Trade Act (Qld) we are not required to provide a refund or replacement, if you change your mind.

You can choose a refund or exchange if an item has a MAJOR problem. This is when the item:

has a problem with the product, that would have stopped you from buying the item if you had known about it
is unsafe
is significantly different from the sample or description
doesn’t do what we said it would and can’t be easily fixed.

If the problem is major, we will seek advice from our supplier and respond within a reasonable amount of time.  If the item is able to be fixed from the supplier, we will arrange to do so.  If it is not in a position to be repaired or replaced, you can choose a refund or exchange.  

All refunds must provide proof of purchase.
 

Our Customer Return Form is available if you click here.


shipping information & terms and conditions

For retail orders to be posted within Australia over the value of $250 we will gladly freight this to you with FREE shipping! Our FREE Shipping deal will be able to be selected at checkout when you are shopping online.

Orders that contain furniture and/or oversized items (i.e. mattresses) are ineligible for the FREE freight deal and we will contact you with a freight quote once your order is placed, if you do not select the correct freight option at check-out. We will await your approval of the freight cost before completing your order.

If you would like a freight quote on an oversized item please contact us. If your order is going to ship to someone other than yourself, please put the receiver's name in the comments field at check-out.  If your order is a gift and you would like to take advantage of our beautiful free gift wrapping service please simply add the comment 'please gift wrap'.

"Thanks! IT all arrived today, very speedy delivery, very impressive eco child, I will shop again for sure! Claire"
"Just to say thanks for your thoughtful efforts on this order. When you are such a distance away it is great to receive such great service. Thanks a lot."
"Thanks! IT all arrived today, very speedy delivery, very impressive eco child, I will shop again for sure! Claire"
"Just to say thanks for your thoughtful efforts on this order. When you are such a distance away it is great to receive such great service. Thanks a lot."